Refund And Return Policy

# Refund and Return Policy – TOOLS CUBE

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## Return Policy

1. Without prejudice to warranty terms and applicable regulations, the consumer has the right to cancel the contract and return a product received from the store within seven days from the date of receipt. After seven days, return is not permitted.

2. To return a product, it must be in good condition and unused, and the consumer must not have benefited from it. The store has the right to inspect the product before approving the return to ensure its condition.

3. The consumer bears all costs associated with the return process. For international returns, the consumer bears all shipping costs and is responsible for delivering the product to the shipping company. If there is a defect or error, the consumer will be compensated.

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### The consumer is not entitled to return the product in the following cases:

1. If the product was manufactured based on the consumer’s request or according to specifications they determined, except in the case of defective products or products not matching the agreed specifications.
2. If the product is a video tape, CD, DVD, or software that has been used.
3. If the product is a newspaper, magazine, publication, book, or any other literary work.
4. If a defect appears in the product due to the consumer’s mishandling.
5. If the contract involves accommodation, transport, or catering services.
6. If the contract involves purchasing downloadable software products online.

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## Exchange Policy

1. Without prejudice to warranty terms and applicable regulations, the consumer has the right to exchange a product received from the store within seven days from the date of receipt. After seven days, exchange is not permitted.

2. To exchange a product, it must be in good condition and unused, and the consumer must not have benefited from it. The store has the right to inspect the product before approving the exchange to ensure its condition. The consumer bears the shipping cost for any exchange; for international exchanges, the consumer bears all shipping costs and is responsible for delivering the product to the shipping company. If there is a defect or error, the consumer will be compensated.

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### The consumer is not entitled to exchange the product in the following cases:

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**Note:** The Arabic version of this policy is the only official and legally binding version; any translation is provided for convenience only and imposes no liability on the website. Terms and conditions may be changed or updated at any time without prior notice to the customer.